At Convergence and Convert Digital, our goal is to provide a positive experience for all of our customers and donors, whether they are purchasing products or making donations. We want to ensure that our customers are satisfied with their purchases and feel confident in their decision to support our partner companies and campaigns. Therefore, we have established the following policies to guide our fulfillment practices:
Refund Policy: As a platform that facilitates sales and donations for our partner companies and organizations, our refund policy is subject to the policies of the clients that we work with. If you are not satisfied with a purchase or donation made through our website, please refer to the refund policy of the specific company or organization that you made the transaction with. We recommend that you carefully review each company’s refund policy before making a purchase or donation.
Delivery Policy: We work with a variety of companies that may have different shipping policies and timelines. Please refer to the shipping policy of the specific company or organization that you made the transaction with for information on delivery timelines and methods. If you have any questions or concerns about the delivery of your purchase, please contact the organization directly.
Return Policy: As a platform that facilitates sales and donations for our partner companies and organizations, our return policy is subject to the policies of the clients that we work with. If you would like to return a product or donation, please refer to the return policy of the specific organization that you made the transaction with. We recommend that you carefully review each organization’s return policy before making a purchase or donation.
Cancellation Policy: Our platform facilitates subscriptions and reservations for our partner organizations. If you would like to cancel a subscription or reservation, please refer to the cancellation policy of the specific organization that you made the transaction with. We recommend that you carefully review each organization’s cancellation policy before making a purchase or donation.
If you have any questions or concerns about our policies, please do not hesitate to contact us.
Locations
Alexandria, Virginia
Atlanta, Georgia
Phoenix, Arizona